Released on November 12, 2019, and boasting over 129.8 million users, Disney+ is one of the fastest-growing over-the-top media services in the world. As such, it should come as no surprise that the giant streaming service may occasionally experience downtime issues.
Is Disney Plus Down Right Now?
Is Disney Plus down for you? Are you unable to connect to Disney Plus? Is your Disney Plus app not working? The streaming service could be experiencing interruptions for a variety of reasons. Discover how you can identify the problem with this guide!
1. Test via Third-Party Status Checker
If it’s down for just you, then it could be because of your internet connection, or it could be because of a variety of error codes that Disney+ displays depending on the specific issue. If, on the other hand, Disney+ is unavailable for everyone (and not just you), this points to a server issue.
A good way of checking the server status of Disney+ (or any other streaming platform, for that matter) is through a third-party “status checker.” Status checkers are websites that automatically check the status of different websites.
Downdetector and other tools like it can be used to find out what problems Disney Plus has had in the last 24 hours. If there is no outage reported, you will notice a message that says, “User reports indicate no current problems at Disney+”.
The tool even provides a chart comparing the volume of reported issues during the past 24 hours to that of an average day. Throughout the day, it is not uncommon for certain issues to be reported. When the number of reports of issues exceeds what would be expected for that time of day, Downdetector issues a warning.
2. Check Disney Plus on Twitter
If you want to check the status of Disney+ servers, you can very easily do so by going over to their official Twitter page @disneyplus or by searching the hashtag #disneyplusdown.
Checking the Disney+ Twitter page for updates should be your first call to action, as their official Twitter account is a good source of up-to-date information.
Alternatively, searching Twitter for #disneyplusdown is an excellent way to check if the folks at Disney+ are discussing downtime beforehand, so you’re always mentally ready.
If you don’t have a Twitter account or can’t access it for some reason, you can always just do a simple google search and find out the laborious way.
Does Twitter Really Help Track Disney+ Status?
Social media platforms are a fantastic way to access all kinds of information about various topics and subjects. For example, with regards to Disney+ and whether its servers are down or not, social media can be a great tool to check their servers’ status.
Twitter, in particular, is a great social media platform to use because the handle @disneyplus posts the latest updates on its main page. Apart from their main account, you can also do a quick hashtag search on Twitter by typing in #disneyplusdown.
Other Reasons Why You Might Be Experiencing Downtime
According to Down Detector, 60% of Disney’s most commonly reported problems for Disney+ are related to the video streaming service, 33% are related to the app, and 7% are for the Disney+ website.
Sometimes, Disney+ can also display specific error codes exclusive to the platform. As a result, there are a total of 35 different error codes that you can end up seeing on your screen for varying reasons. The most commonly occurring error codes are:
- Error codes 4-9: These are related to account details. Just make sure everything on your account is entered correctly, including payment information, and log back in.
- Error code 13: This appears when too many devices are connected to your Disney+ account simultaneously.
- Error codes 31 and 73: These signify a location issue. You’ll probably need a VPN to overcome this. We’ve reviewed five of the best VPN services to watch Disney+ from anywhere in the world.
- Error codes 41-42: These denote a playback issue. This error usually takes place when the Disney+ servers are overloaded with traffic.
- Error code 83: This is an end-all error code that means the Disney+ app is having an issue with the specific device you’re using.
Solutions for Common Error Codes
If you are still facing issues with Disney Plus and receiving numerous error codes, the following solutions should work to resolve most problems:
- Check your internet – A network-related issue might be causing your Disney+ to not work on your device. You should check to see if your internet connection is fast enough or if it’s working altogether.
- Logout/login – If the problem is not your internet connection, it could be your login. Go to the Disney+ app, log out of your account, and log back in after three minutes. To log out from the Disney+ app on your Fire TV Stick, go to Settings > Log Out.
- Clear Device Cache – If you keep getting different error codes when you try to watch Disney Plus movies in your browser, you might need to clear your browsing data.
- Update the Disney+ app – One of the reasons for an app not working is that it probably hasn’t been updated yet. You should update your Disney+ app to ensure you don’t face any issues accessing the app.
- Update Device OS – Sometimes Disney+ may not work on your device because the operating system might be outdated.
- Uninstall/reinstall Disney+ – If you’ve tried everything above, but the problem still persists, you should consider uninstalling and reinstalling your Disney+ app.
- Reset Fire Stick settings – Sometimes, the best solution to any problem is a hard reset to fix any problems with the device/application.
Is Disney Plus Down: FAQs
When it comes to figuring out if Disney Plus is Down, you may come across some concerns. Below we answer some of the most common questions:
If Disney+ isn’t working, it could be because of a problem with your network (one of the most common reasons for most downtimes). If your internet connection is slow or not working at all, you will need to investigate the issue.
Buffering issues are a possible result of either using an older version of your device’s operating system or of using an older version of the Disney Plus app. Simply open the app on your mobile device and, if the opportunity to update appears, tap it.
If you use the Disney+ app and see a spinning wheel, please do the following: Refresh, close, or restart your web browser or app, and then open it again. Close any other apps that might be running on your device concurrently.
All in all, there are several reasons why Disney+ may suffer from downtime. At times, the problem could be because of Disney’s own servers (in which case you must wait it out), or it could be an error from your end.
Whether it’s your streaming device or your internet connection, attempting the fixes we mentioned above should help you out in most cases. If not, feel free to drop a comment below with questions or requests for clarification.