Despite the device’s support for Disney+, you may occasionally discover that the streaming platform is not working on your Firestick. There could be a number of reasons for this, and we are here to help you understand and provide advice on how to address them!
Disney Plus Not Working on Firestick – What Should I Do?
Disney+ is fully compatible with Amazon’s Fire TV Stick and works like a charm. However, in some instances, users may find that the Disney Plus app is not working on Firestick. If you’re facing the same issue, it’s time to put those troubleshooting gloves on!
1. Check Your Internet Connection
The age-old problem of internet connectivity! If you have a slow internet connection or limited bandwidth, the Disney+ app may cause you troubles. Disney+ normally necessitates a minimum download speed of 5 Mbps.
Anything below the required speed, and you may face connectivity issues with the app. To get an idea if your internet is working smoothly or not, perform a speed test via the Ookla website. If the problem is your internet speed, you’ll need to call your ISP and get ready for an upgrade to a higher speed.
For problems that are related to network connectivity from your end, you’ll need to unplug your modem/router for ten seconds before plugging it back in to perform a hard reset on your internet device. If this doesn’t work either, continue troubleshooting with the next steps…
2. Check if Disney Plus Servers are Down
If the Disney+ servers are experiencing downtime, then there isn’t really much that you can do besides wait for Disney to get things up and running again. You can also check to be sure if there is a server downtime or not. This can be done with a third-party service such as Down Detector. You could also simply go to the Disney+ Twitter page and check the hashtag #disneyplusdown to find out.
3. Login to Your Disney Plus Account Again
The Disney Plus Firestick problem could be resolved by signing out and back into your account. Your user data may have been corrupted if an error occurred in the program or if the servers unexpectedly went down. If this is the case, you can easily update your account information by logging out and back in again.
4. Update Your Disney Plus Firestick Application
Disney+ constantly undergoes firmware updates with new versions of the app being released. Hence, the need to update your app is something all users should be keenly aware of. It could be that your Disney+ app is not working on your Fire TV Stick because your app hasn’t been updated. Simply go to Amazon’s app store and update Disney+ from there.
5. Update Your Firestick OS to the Latest Version
Much like the issue stated above, sometimes Disney+ may not work on your Fire TV Stick because the operating system might be outdated.
Just like how Disney+ updates its firmware with regular updates, so does Amazon update the Fire OS on its Amazon Fire devices.
If that is the case, simply update your Fire TV Stick’s OS. Go to Settings > My Fire TV > About > Check for System Update. Clicking on this will check if there are any updates available for download.
6. Erase Disney Plus App Data on Firestick
The Disney+ app may stop responding on your Fire TV Stick if too much data is being stored in the background. If Disney+ isn’t functioning properly, clearing the app’s cache should fix the problem right away.
To clear your app’s cache memory on the Fire TV Stick, go to Settings > Applications > Manage Installed Applications > Disney+ > Clear Cache and then Clear Data.
7. Reinstall the Disney Plus App
If none of the preceding steps helped, reinstalling the Disney Plus app might be the next best option. Go to Settings > Applications > Manage Installed Applications. The next step is to find the Disney Plus app, and hit the uninstall button. After that, switch your Firestick off and on again. Simply return to the Apps menu and reinstall Disney Plus.
8. Factory Reset Your Firestick
If the problem with your Disney+ app still persists despite trying all of the solutions above, it may be time for something more deadly. Please note: this option isn’t recommended for those who haven’t backed up their firestick device.
Added Caution: Keep in mind that a factory reset will restore your Firestick to its original settings. This implies that all of your apps, settings, downloads, and so on will be erased and reset. (However, all of the apps will stay linked to your account; you will simply need to re-download each one.)
This concludes our tutorial on how to fix the Disney Plus not working on Firestick issue. Nevertheless, if you face any problems, feel free to drop a comment below with questions or requests for clarification, and a member of Streamints will get back to you right away.